Incident Response Service

The Incident Response Service are trained to respond to traffic incidents and help restore traffic conditions as quickly and safely as possible.

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You may have seen our distinct vehicles and trucks while driving around Perth, or maybe the team have helped you during a breakdown.

Our team of experienced operators monitor Perth freeways 24 hours a day, seven days a week. They may deploy a tow truck or our Incident Response Service vehicles to remove broken down vehicles to a safer location. From there, you can arrange roadside assistance or further towing services to take your vehicle to your preferred location.

If you see the IRS team out on the road, please follow their signs and any instructions they may give.

What to do in a breakdown or crash

If you have ever broken down on a major road or freeway, it can be scary - especially with fast moving traffic around you.

If you can, try to exit the freeway or major road in your vehicle. Alternatively, move your vehicle to an emergency lane or to the side of the road.

  • Sit tight, remain in your car, and stay calm.
  • Leave your seat belt on and turn your hazard lights on.
  • If required, call emergency services on 000.
  • Call us on 138 138 for further advice.

How you can help us

Service your vehicle regularly and ensure you have enough fuel prior to travelling.

We don’t have eyes everywhere, so we also rely on the community to report incidents.

Call us if you see any debris, damaged signs, or issues on the road.

138 138

Acknowledgement of country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

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