Incident Response Service
The Incident Response Service is trained to help restore traffic conditions as quickly and safely as possible following crashes or other incidents.
These specially-trained mobile crews safely remove broken down vehicles, debris and other obstructions from the road.
You may have seen the distinct vehicles and trucks while driving around the Perth area or maybe the team helped you during a break down. The IRS operates 24 hours a day, seven days a week on the metro freeways and in the CBD.
On average, they attend to about 1000 incidents per month.
How the team keeps our roads clear
We manage the incidents through our Road Network Operations Centre. A team of experienced operators monitor and manage the road network to identify traffic conditions.
IRS vehicles are designed with a ‘push pad’ at the front, made of soft foam that shapes to the design of vehicles. They use this pad to push broken down vehicles to safe locations and keep traffic flowing.
The teams operate as a single or two-vehicle combination. The two-vehicle combination has a van and a Truck Mounted Attenuator (TMA). A TMA is a special vehicle that gives greater visibility for approaching drivers and is a safety barrier to protect workers while on freeways or high-speed roads.
If you see the IRS team out on the road, please follow all their signs and any instructions they may give.
Benefits of the Incident Response Service
The IRS assists in:
- Minimising congestion caused by incidents
- Reducing follow-on incidents
- Maintaining traffic control on Perth’s freeways, Northbridge Tunnel and major roads
- Providing a safe road network for road users
- Assisting emergency services to perform their role effectively