Procurement Grievance Policy
Complaints in relation to procurement activities may be made to us verbally or in writing.
Verbal Complaints
Verbal complaints can be referred to the contact officer nominated in the tender documents who will clarify or hold discussions with the complainant to try to resolve the issue. If from discussions the complainant is still not satisfied, the complainant is advised to put any concerns in writing to the Manager Corporate Procurement.
Written Complaints
Written complaints relating to procurement activities can be referred to:
Mr Luciano DiGirolamoManager Corporate Procurement
Main Roads Western Australia
P.O Box 6202
EAST PERTH WA 6892
Contact details:
Telephone: (08) 9323 5433
Email: luciano.digirolamo@mainroads.wa.gov.au
The Manager Corporate Procurement will arrange for the complaint to be investigated and will provide a written response to the complainant on the outcome of the investigation.
If it appears that the complaint will not be resolved within ten (10) working days, the Manager Corporate Procurement will provide interim advice to the complainant on the estimated time frame for completing the investigation and providing a written response.