The Incident Response Service (IRS) deploys specially trained, mobile road crews on Perth’s freeways and CBD roads to provide quick clearance solutions and traffic control for road hazards such as breakdowns, crashes and spillages.
The IRS assists with the quick and safe removal of broken down vehicles, debris and other obstructions, helping to restore normal traffic conditions as quickly as possible.
The IRS are an ‘on road’ monitoring service, but do not offer general breakdown assistance like roadside services or towing companies do.
Download the Main Roads Incident Response Service brochure (2 page PDF 2 MB) for more information.
The IRS operates Monday to Friday in the following locations:
Download a Perth metropolitan map (1 page PDF 924 KB) that outlines where the Incident Response Service operates.
A video demonstration of the IRS is available on the Main Roads YouTube channel.
The IRS vehicles are specially designed with a "push pad" at the front, made of soft foam that shapes to the design of your vehicle to move it to a safer location. Vehicles assisted by the IRS that are still mobile (such as those that have broken down) will be relocated to a nearby safe location free of charge.
The IRS is supported by additional CCTV cameras installed within the CBD to provide the Traffic Operations Centre with improved visibility of road conditions. This means IRS vehicles can be dispatched quickly and safely to where they are needed.
For more information about what to do if you are involved in an incident inside the tunnel, visit the Northbridge tunnel web page.
If you are involved in or witness an incident that is blocking the flow of traffic please contact 13 ROAD (13 76 23).
Central to the IRS is the Main Roads Traffic Operations Centre (TOC) – a team of experienced operators who monitor and manage the road network 24 hours a day, seven days a week.
The TOC use various tools to identify an incident including traffic monitoring cameras, detection and alarm systems, and information provided by emergency services, the media and the public. The IRS vehicles also provide the TOC with on-the-spot traffic reports and updates as they travel the network and respond to incidents.
The IRS aims to minimise congestion caused by incidents and keep Perth road users moving safely and efficiently as possible.
The benefits of the service include:
A video demonstrating how this service will work has been provided for your information: