Procurement Grievance Policy

Procurement Grievance

Complaints in relation to procurement activities may be made to Main Roads in writing (i.e. letter, e-mail, facsimile) or verbally.

 

Verbal Complaints

Verbal complaints can be referred to the contact officer nominated in the tender documents who will clarify or hold discussions with the complainant to try to resolve the issue.

If from discussions the complainant is still not satisfied, the complainant is advised to put any concerns in writing to the Manager Supply and Transport.

 

Written Complaints

Written complaints relating to procurement activities can be referred to:

Mr Scott Spicer
Manager Supply and Transport
Main Roads Western Australia
P.O Box 6202
EAST PERTH WA 6892

Contact details:

Telephone: (08) 9323 4230
Facsimile Number: (08) 9323 4605
Email: scott.spicer@mainroads.wa.gov.au

The Manager Supply and Transport will arrange for the complaint to be investigated and will provide a written response to the complainant on the outcome of the investigation.

If it appears that the complaint will not be resolved within ten (10) working days, the Manager Supply & Transport will provide interim advice to the complainant on the estimated time frame for completing the investigation and providing a written response.

 

Handling Complaints

All complaints shall be dealt with promptly and within an appropriate time according to the complexity of the issues.

Where necessary the complaints will be treated confidentially to ensure the commercial interests of tenderers and/or integrity of Main Roads employees involved in the process are not compromised.

In instances where a complainant is found to have frivolously or recklessly complained, action may be taken to recover any costs incurred by Main Roads as a result of such claims.

 

Unresolved Grievances Process

Should the complainant not be satisfied with the outcome of the investigation, as detailed in the response from the Manager Supply and Transport, the complainant may formally request the Manager Supply & Transport to refer the matter to the:

  • Main Roads Tender Committee;
  • If after referral to the Tenders Committee the matter is still unresolved, the complainant may formally request the Manager Supply & Transport to refer the complaint to the State Supply Commission to independently investigate the grievance; and
  • If still dissatisfied, the complainant may formally request the Manager Supply & Transport to refer the complaint to the Ombudsman.

Top

Modified: 18 Nov 2014