We are committed to achieving excellence through inspiring leadership and strong collaborative relationships. To achieve this, we are guided by our values and the standards of services which you can expect from us.
Our Customer Service Charter outlines our commitment to working with you to deliver improved customer outcomes. The Charter is aligned to the Main Roads values and is available in several formats for you to download, including:
The commitments in the Customer Service Charter are measured by the Customer Charter Index (CCI). The index incorporates a range of measures across the organisation which align to deliver our commitments to you. We will report our performance against these measures quarterly on this website.
The Customer Charter Indices are being reviewed. The review is underaken so measures and targets reflect improved processes and technology in the organisation.