Our Commitments to You

We believe that partnerships with the community are integral to our success.

This commitment is supported by us seeking your input into our business through surveys, customer feedback and our advisory groups who represent the community, specific interest groups and industry bodies.


Your Customer Experience

We have developed a new customer approach that places your experience at the centre of everything we do.

Learn more and see what else we're working on.


Your suggestions... how can we improve?

We welcome any feedback you may have, including suggestions on how we can improve our services to you and your feedback on what we are doing well. Call 138 138 or email us at enquiries@mainroads.wa.gov.au.

We are also committed to an accessible, fair and equitable complaints handling process where we work together with you, our customers, to drive business decisions and improvements. For more information on how to make a complaint please visit Your Customer Experience.

Modified: 11 Jun 2018