Our Commitments to You

We believe that partnerships with the community are integral to our success.

This commitment is supported by us seeking your input into our business through surveys, customer feedback and our advisory groups who represent the community, specific interest groups and industry bodies.

To ensure that we continually challenge our customer service standards, we also benchmark ourselves against best practice standards such as the International Customer Service Standards and the Business Excellence Framework.


Main Roads Customer Service Charter

Our Customer Service Charter sets out our commitments to all Western Australian road users. It outlines the minimum levels of service we will provide and how we will work with you to provide a safe, efficient and sustainable road network system.

For further information on the charter please visit our Customer Service Charter page.


Your suggestions... how can we improve?

We welcome any feedback you may have, including suggestions on how we can improve our services to you and your feedback on what we are doing well. Call 138 138 or email us at enquiries@mainroads.wa.gov.au.

We are also committed to an accessible, fair and equitable complaints handling process where we work together with you, our customers, to drive business decisions and improvements. For more information on how to make a complaint please visit our Complaints Process page.


Modified: 28 Oct 2014