Community Surveys

Annual Community Perceptions Survey

The 2016 Community Perceptions Survey has been completed.

We view the management of the State's road network as critical to the economic and social wellbeing of all road users and work hard to integrate community perceptions into our strategic planning and day-to-day operations.

To ensure that we are able to respond quickly and appropriately to community needs we conduct an annual Community Perceptions Survey (CPS). The survey provides us with important, up-to-date, customer-focused information about our performance in the construction, maintenance and management of the state's road network.

We were very pleased to find 91 per cent of the 2016 survey respondents rated our overall performance as "okay" or better.

Congestion and demand for real time journey planning information remains a high priority in 2016.


A CPS has been carried out for each year since 1994 in order to gauge how Western Australia's road users view our performance in the construction, maintenance and management of the State's road network.

The overall objective of the research is to provide management with an insight into community attitudes and opinions and to allow for the ongoing identification of community perceptions of issues or priorities. We use this information to assist and guide us in our strategic planning. 

Information is gathered through the use of telephone and online surveys. In 2016 a total 1,376 members of the community participated- 625 in the Perth metropolitan area and 751 in regional areas (approximately100 in each region). The collected data is weighted to reflect the actual population distribution based on ABS statistics. The 2016 CPS was conducted by Metrix Consulting.




Modified: 09 Sep 2016