Customer Advisory Council

The Customer Advisory Council (MRCAC) was set up in July 2006 to provide community involvement and input into Main Roads organisational planning processes and strategic direction.

The Council meets four times a year and consists of industry and community members representing Western Australia’s diverse road users.

The Council's role is to:

  • Serve as a genuine consultative body for Main Roads' organisational and strategic planning and development matters that call for a customer perspective;
  • Provide advice and feedback to Main Roads on current and emerging issues that impact upon Main Roads' customers; and
  • For a customer perspective, provide strategic and practical input, advice and feedback on the development of strategy and policy in relation to Main Roads' products and services, and levels of service.

Members are appointed for two years with an option of a further twelve months, subject to the approval of the Managing Director of Main Roads.

If you have an issue, idea or view you think the Council should consider, please contact the Council's Executive Officer at or write to:

Customer Advisory Council
Main Roads Western Australia
PO Box 6202


Council Members

Edd Black


Edd Black is the founding Chairperson of the Customer Service Council of W.A. He has led a team to win the inaugural Premier’s Award for Excellence in Public Sector Management and joint national winners of the Qantas Outstanding Customer Service Award (Best of the Best). Edd is currently the Principal of Huntingdale Primary School and is involved in promoting service excellence in both the private and public sector.


Darren Von Bergheim


Darren is thirty five years of age and has worked within the sports industry and sectors of government for over ten years. He currently works at the West Australian Football Commission as the East Perth District Development Manager. Darren grew up in Hillarys and resides in Padbury with his wife Belinda and their recent addition, baby girl, Tayla. As a young family they are all for maintaining road safety and reducing traffic on major road networks. 


Terri-Anne Pettet

Profile photo of Terri-Anne Pettet 

Terri-Anne has worked for the Western Australian Local Government Association for eleven years and is currently the Program Manager of RoadWise, the Local Government and Community Road Safety Program of WA. Terri-Anne enjoys her role in developing and facilitating opportunities for Local Governments and communities, across the state, to engage in the delivery of effective road safety strategies.


Bevin Martin


Bevin is the State Representative for WA of the Campervan & Motorhome Club of Australia (CMCA).  Through his enjoyment of Motorhome travel, the safe sharing of our roads by family vehicles, caravans, motorhomes to large road trains is of particular interest. This includes the facilities provided by Main Roads for fatigue management of all road users on our country roads.


Melissa Northcott


Melissa is a member of the Main Roads Disability Advisory Group and is a member of the Ministerial Advisory Council on Disability. She was a Director on the Board of the Centre for Cerebral Palsy (finished October 2012) and sits on a committee of the National Disability Services WA. She is a “Count Me In” ambassador and is currently a Councillor at the City of Armadale and Chair of the City of Armadale Disability Advisory Team. Melissa is also a Member of the Most Venerable Order of the Hospital of St John of Jerusalem and a volunteer with St John Ambulance Australia.


Jevon J Bangar

Image: JJ Bangar Bio Pic.RCN-D13^23455314.JPG 

Formerly the Youth Officer and Secretary for the Tamil Association of Western Australia (TAWA), Jevon has been involved in many community events and projects. He has a Masters degree qualification in HR Management and is a professional member of the AHRI. He is currently employed at Edith Cowan University as a Supervising Research Assistant. A military officer in an elite heliborne unit in years past, Jevon also possesses several licenses include a motorcycle, boating and a private pilot's license, which makes him very familiar with the use of Main Roads and what that means to the wider community for different road users. He loves the outdoors and sports and last year climbed and trekked up to Mt Everest Base Camp.


Steph Jackson

Image: Steph Jackson Bio Pic.RCN-D13^23451893.JPG 

Steph is a young person who is passionate about helping young people to share their ideas. She has been involved in the Western Australian YMCA Youth Parliament since 2005 and participates in a number of advisory groups, including the Western Australian Youth Awards Committee and more recently representing WA young people at the National Youth Week 2014 National Planning Group. Steph is interested in road safety, particularly for young people, and in creating transport networks that are accessible to all community members.


Modified: 04 Apr 2017